Close sales and answer support — in the same conversation
Hyax live chat is where intent meets your team: explain plans, share checkout, fix billing issues, and point people to help articles — without bolting on another chat vendor.
Is the cohort still open?
Lost access after upgrade
Is the May cohort still open? And do you offer a payment plan?
Yes — a few seats left. Pro members can split into two payments; here is the enrollment checkout with both options.
May cohort — full access
Payment plan available at checkout
Enrolled — my dashboard still shows “expired” from the trial.
Refreshed your seat — you should see full access in under a minute. If not, this article walks through clearing the session cache.
Troubleshooting access → /helpdesk/article-…
Sell when curiosity is highest
Pricing pages and launch moments are full of “quick questions.” Live chat lets you answer in context — compare plans, explain cohorts, and hand over a checkout link the same way you would in a sales call.
Pre-sale on your pages
Meet visitors on content, pricing, and product pages — not only in email later.
Share the right offer
Drop plans, bundles, or limited seats directly in the thread so people can decide while they are engaged.
Answer in chat → share checkout → order completed in-session.
Same inbox for “Is this included?” and “When does cohort start?” — no context switching.
Duplicates, refunds, renewal wording — explain and link to docs.
Seat refreshes, session issues, entitlement questions.
Short answers in chat, deep dives in your help desk.
Answer tickets without a separate stack
Support conversations are still sales-adjacent: someone who feels heard is far more likely to stay. Resolve issues in chat, point to help articles when a long explanation is not needed, and keep your team in one Hyax workflow.
Clear, accountable replies
Every thread is tied to a real visitor context — not an anonymous widget.
Works with your help center
Pair chat with Help Desk so repeat questions scale away from your inbox.
Put your team where your customers already are
Live chat, monetization, email, and knowledge base — built for creators who want one platform, not five tabs.